Reserve Bank of India (RBI) advised the Indian Banks' Association to formulate, in consultation with Indian Institute of Banking and Finance (IIBF), certificate course for Debt Recovery Agents to undergo 100 / 50 hours of training. RBI has also stipulated that Banks / NBFCs should ensure that within a period of one year all their recovery agents should undergo the specified training and obtain certification from IIBF. Also it has been notified to the service providers engaged by Banks / NBFCs to employ only personnel who have undergone the training and obtained the certificate for the purpose of recovery from IIBF.
Candidates who want to become collections, recovery, or repossession agents contract with a business to collect a debt or work in a collections or repossession agency. Tasks included will be to locate and recover property, collections agents must possess skills in communication, negotiation, and investigation.
| Exam Name IIBF Debt Recovery Agent (DRA) | Exam Code DRA |
| Exam Duration 90 minutes | Exam Format Multiple Choice Questions |
| Exam Type Both online and offline Exam | Number of Questions Approx 90 Questions |
| Eligibility/Pre-Requisite As specified* | Exam Fee Rs. 1200 /- (For members) and Rs. 1500?- (For Non-Members) |
| Exam Language English | Pass Score 50% |
Application for examination should be registered online from the Institute's website www.iibf.org.in. The schedule of examination and dates for registration will be published on IIBF website.
Reserve Bank of India (RBI) advised the Indian Banks' Association to formulate, in consultation with Indian Institute of Banking and Finance (IIBF), certificate course for Debt Recovery Agents to undergo 100 / 50 hours of training. RBI has also stipulated that Banks / NBFCs should ensure that within a period of one year all their recovery agents should undergo the specified training and obtain certification from IIBF. Also it has been notified to the service providers engaged by Banks / NBFCs to employ only personnel who have undergone the training and obtained the certificate for the purpose of recovery from IIBF.
After the completion of your exam, the points you earned on each question are totaled and then compared with the cut score to determine whether the result is pass or fail.
Candidates who want to become collections, recovery, or repossession agents contract with a business to collect a debt or work in a collections or repossession agency. Tasks included will be to locate and recover property, collections agents must possess skills in communication, negotiation, and investigation.
The main topics in this exam are – • Principles of Banking • Structure and Function of Banking • Retail Banking • Recent Trends • E-banking-KYC Norms • Credit Cards - Consumer Loans - Home Loans - Agriculture credit products etc • Soft Skills - Communication and Interpersonal Skills, Telephone Etiquette, Negotiation Skills and Analytical Ability
The fee structure for IIBF Debt Recovery Agent (DRA) Exam is Rs. 1200/- (For Members) and Rs. 1500/- (For Non-Members)
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